Return Policy

Thank you for shopping with Finley's! We appreciate your trust in our products. To ensure a positive shopping experience, please review our return policy below.

1. Damaged or Defective Products:
   - We take pride in the quality of our dog treats, but we understand that unforeseen issues may arise. If you receive a damaged or defective product, please contact our customer service team at finleysshop1@gmail.com within 15 days of the delivery date.

2. Return Eligibility:
   - We only accept returns for damaged or defective products. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.

**3. Return Process:**
   - To initiate a return, please follow these steps:
      a. Contact our customer service team at finleysshop1@gmail.com within 15 days of receiving your order.
      b. Provide your order number, a description of the issue, and clear photographs of the damaged or defective product.
      c. Our customer service team will review your request and provide further instructions on how to proceed.

4. Refund or Replacement:
   - Upon approval of your return request, we will offer one of the following options:
      a. Full refund to the original payment method.
      b. Replacement of the damaged or defective product at no additional cost.

5. Return Shipping:
   - We will provide instructions on the return shipping process if applicable. Return shipping costs for damaged or defective items will be covered by Finley's

6. Timeframe for Refunds:
   - Once we receive the returned item and verify its condition, we will process your refund within 1-5 business days. The timeframe for the refund to reflect on your account may vary depending on your payment method and financial institution.

7. Exclusions:
   - Our return policy does not cover returns for reasons other than damage or defect, including changes in pet preferences. If you are unsure if your order can be refunded please contact support.

8. Contact Information:
   - For any questions or concerns regarding our return policy, please contact our customer service team at finleysshop1@gmail.com.

Thank you for choosing Finley's for your dog treat needs. We strive to provide the best products and customer service, and we appreciate your understanding of our return policy.